Approval and permitted work
Apply for each role you intend to perform. Approval for deliveries does not approve passenger rides, and approval for one vehicle does not cover a different vehicle. Submit authentic, current documents and use only the approved vehicle. Inform support before changing your identity, ownership, documents, vehicle, payout account or material application details. LokalGo approval does not replace the permits, accreditation, insurance or authorizations required by the competent authorities.
Taking jobs
You may use customer services through the same account. Only an approved role can accept its jobs. Accept work you can safely complete within the vehicle’s passenger and cargo limits. Do not share your work account, falsify location or mark a job complete before completing it. Handle customer information only for the assigned job. Do not retain customer documents, sell customer information or contact customers for unrelated purposes.
Parcel and passenger care
Check declared contents and packaging before accepting a parcel. Refuse unsafe or prohibited loads and contact support. Do not transport passengers through a parcel booking. Passenger services require the applicable driver and vehicle authorization, suitable insurance, safety equipment and approved operating arrangements. Treat passengers and recipients respectfully. Keep the agreed route and use the confirmation codes at the correct stages.
Earnings, cash and payouts
The booking records the fare, platform commission and partner earning. Cash collected directly by a transport driver is already in that driver’s possession and is not available for a second cashout. Platform commission on those cash jobs is offset against cleared online earnings. Online earnings remain pending until the completed service and actual cleared funds are confirmed. Cashout requests reserve the available amount while reviewed. Transfer timing depends on processing and the receiving institution; instant cashout is not promised.
Food, Pabili and pharmacy partners follow their displayed earnings and remittance rules. Keep records of cash collections and actual transfers. Report incorrect balances or transfer details before requesting another payout. A request marked pending is not proof that money was sent.
Review, suspension and ending participation
Applications can be rejected or roles suspended for incomplete, expired or false documents, safety issues, fraud or breach of the agreement. Request review through support. Ending participation does not erase completed transaction records, outstanding commissions, legitimate refunds or amounts owed. The legal nature of the relationship and each party’s rights depend on the actual arrangement and applicable law; this agreement does not waive rights that cannot legally be waived.
Contact
LokalGo
Valenzuela City, Metro Manila
privacy@lokalgo.test