Who handles your data
LokalGo operates LokalGo and determines how data is used for the services described here. Contact details are listed below.
Information collected
We collect account details such as your name, mobile number, optional email, birth date and protected password; addresses and map pins; order or trip records; communications; payment references; and support reports. Partner applications also collect service and vehicle details, payout destinations, emergency contacts and the documents requested for that role, including identity, license, registration, insurance or business documents.
Purpose and legal basis
Account, booking, contact and transaction data are used to provide requested services, communicate about bookings, calculate charges, handle payments and disputes, prevent abuse and keep records required by law. We rely on contract, legal obligations and other lawful criteria applicable to these activities. Where consent is required, including for submitted sensitive application documents, we ask for it specifically. Application consent is not consent for unrelated advertising.
Location and images
When you request a location fix, we use it to set a pin or match a job. Online drivers may share location while their work screen is open; assigned customers may see recent driver location during an active booking. The browser asks for location permission. You can turn off permission or go offline, which may limit matching or tracking. Uploaded photos are resized and converted to WebP and image metadata is removed. Identity application documents are not public profile pictures.
Who receives information
Assigned stores, riders or drivers receive the details needed to fulfil your request. Drivers viewing unassigned transport jobs receive limited approximate route information. Authorized reviewers can access partner documents. PayMongo handles payment information on its own checkout and provides payment references and status to LokalGo. Hosting, mapping and other service providers process data necessary for their services; opening maps can send technical information to those providers. Data may also be disclosed where required by law or necessary to establish or defend legal claims.
Security and retention
We use access checks, password hashing, restricted document access and encryption for stored payment secrets. No system can promise absolute security. Records are kept only as long as needed for service delivery, application review, account administration, disputes and applicable recordkeeping duties, then deleted or de-identified under the operator’s retention process. Deleting an account does not require deletion of records that must lawfully be retained.
Your choices and rights
You may request access, correction, appropriate deletion or blocking, information about processing, portability where applicable, or withdrawal of consent. Contact us below; we may verify identity before acting. Withdrawal does not invalidate earlier lawful processing and may prevent review of a partner application. You may also raise a privacy complaint with the Philippine National Privacy Commission. We do not require consent to marketing to create an account.
Contact
LokalGo
Valenzuela City, Metro Manila
privacy@lokalgo.test