Using LokalGo
LokalGo connects customers with local stores, delivery partners and approved transport partners. Available services, vehicles and coverage appear in the app. An account does not guarantee that a service or a driver is available. You must be at least 18 to register and provide accurate account and booking information. Keep your password and confirmation codes secure.
Orders and bookings
Check the pickup and destination pins, recipient or passenger details, vehicle capacity, items and displayed total before confirming. A booking is assigned only after an eligible partner accepts it. Do not request illegal goods, unsafe transport, prohibited substances, weapons, or items that a selected vehicle cannot safely carry. Medicines requiring a prescription are subject to pharmacy review. LokalGo does not provide medical advice or emergency transport.
Fares and payments
The checkout shows the amount and available payment options. Padala, Moto and Car quote a fixed fare using the displayed direct distance and configured vehicle rate. This is not a promise of driving distance or arrival time. Changes to the route or service require agreement before any additional charge. Do not send card numbers, wallet PINs or one-time passwords through LokalGo chat.
PayMongo processes online payments on its checkout page. A redirect or screenshot alone does not confirm payment; confirmation comes from the payment provider. Test payments are simulations and do not authorize real dispatch. Cash for Padala covers the delivery fee paid by the selected payer; it does not include collecting the sale price of goods on the sender’s behalf.
Cancellations and refunds
You may cancel while the cancellation option is available. Food order changes stop after acceptance and online payment orders cannot be edited. For an in-progress trip, a completed service, an incorrect item or an unavailable cancellation option, contact support with the order number. Do not abandon a passenger or parcel. Refund eligibility depends on the circumstances, services already performed and applicable law. An approved online refund is returned through the payment provider; the receiving bank or wallet determines when it appears. A refund request is not an instant refund.
Safety and conduct
Use the vehicle and driver shown in your booking. Wear a suitable helmet for a motorcycle ride and use seat belts in cars. Only share the pickup code at pickup and the completion code after the service is complete. Report harassment, unsafe behavior, loss, damage or payment discrepancies to support. In an emergency, contact the appropriate emergency services first.
Account restrictions and disputes
LokalGo may pause a service or restrict a partner role for fraud, unsafe activity, expired documents or violations of these terms. Contact support to request a review. Nothing here removes non-waivable consumer or privacy rights or excuses responsibility imposed by law. Philippine law applies, subject to mandatory laws and competent authorities. Material changes will be presented with a new policy version.
Contact
LokalGo
Valenzuela City, Metro Manila
privacy@lokalgo.test